Returns and Exchanges

Web returns policy

If for any reason you are unhappy with your purchase or would like to exchange it (we know how hard it is to get the size correct sometimes!) please visit our returns centre here:

https://www.youngsoles.london/a/returns

It is important to us that you are happy with your order which is why we offer a 15 Day Money Back Guarantee. This gives you 15 days, from date of delivery, in which to return your order for a refund.

We can only accept returned footwear bought from this website. We can provide a refund or exchange, if the items are returned to us within 15 days of the date of delivery. The shoes need to be unworn and in their original undamaged box.

Returning items

If you want to return or exchange your order, please make sure you follow the process below. Unfortunately, we cannot accept any returns or offer any refunds after the 15 day period.

We use Collect Plus for our returns service, and the cost is £3.00.

You are responsible for the returns cost.

When returning your item, please make sure that you include all relevant paperwork including your name, contact details and reason for return.

You can find your nearest Collet plus store here:

https://www.collectplus.co.uk/store-locator

If you are want to arrange shipping yourself please download our returns form here. Fill out the form marking the items you wish to return, select a reason code and let us know if you would like a refund or would like to exchange the footwear. Place the form in your package with the footwear and attach the return address to the outside. We recommend that you return the footwear to us using recorded delivery.

We do not accept responsibility for returned footwear lost in the post and we do not cover the cost of returning the shoes.

FAULTY ITEMS

We hope your Young Soles shoes arrive to you in perfect condition, but if for some reason you find a fault, please email us with an image to hello@youngsoles.co.uk and we will advise you accordingly.

Store bought faulty returns policy

If you feel there is a fault with your footwear; please take them back to the store you purchased them from, together with a proof of purchase. Your receipt acts as your contract with that store. They can then examine the shoe to see if they deem it to be a manufacturer fault.

If advised as such, they can then send it back to us for an internal inspection, at which point it is at retailer discretion as to whether they offer, exchange, credit note or refund. Each of our stockists has its own returns policy, so you will need to check this when making a purchase. If they do not feel it is a manufacturer fault, it is at their discretion.

If you have any questions or require further information, please notify our Customer Service Team hello@youngsoles.co.uk who will be able to help you.

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